Warranty Procedures

All of the products we sell are covered by the Manufacturer's Warranty, in most cases 12 months from date of delivery.

In order to make it simple, we will act as the dealer's or buyer's agent and handle the actual discussions with the manufacturer on your behalf. Keep in mind that you, as the retailer, are the final seller of the products and are actually responsible for administering the warranty. Since we are a Wholesale Only website, we consider all purchases made from us as being for resale and the buyer as a retail reseller.

Any purchases by individuals for themselves will be handled in the same manner as our normal wholesale sales.

If you want to be involved in the process, it is up to you, the retailer, to inspect the allegedly defective unit and make sure that it was not harmed by impact or exposure to extreme circumstances, including, but not limited to water and other liquids. Particularly if there is damage to the case, or evidence of liquids getting into the units, it is up to you to refuse to honor the warranty. Keep in mind that damages are usually reported the day the item is received, not 2 weeks later.

If you feel that you want to make an adjustment of some type for your customer for out of warranty or damaged units, that is fine. Keep in mind you are acting on your own in this respect.

If you would rather have your customer return the item directly to us, you may. Our return address is not something they can use to bypass you in the future. It will save both time and shipping fees.

In some cases, we may elect to have the item repaired locally. We do have some specialists who will do repairs for us and return the item to you or your customer. We have found them to be honest in their appraisal of the cause of problems and capable of determining if water or other user damage is evident. The use of these repair facilities depends on the manufacturer in question and we must first get their approval before sending alleged defects off to the repair centers.

Please keep in mind that all retailers have costs involved in handling returns and warranties. While we will assist in returning DOA items to China, we feel that postage costs for sending products to our repair centers are minimal and should be borne by the retailers who profit from the sale of our products, or the end users who would also bear the costs of returning an item to a store or company repair center. We are partners in getting products to the end user and neither of us should bear all of the costs when both share in the profits.

As wholesalers, selling to retailers, we are not subject to so called "Distant Selling Regulations" enacted by some government entities for consumer protection.

Return of alleged defective items to Wholesale District:

Units should be returned to us, usually to our China agent. In the case of new, DOA (Dead on Arrival) units, they should be returned immediately upon receipt. You or your customer should open and inspect them when they are received. We make sure items will power up before shipping, and go through limited testing, but actual use may turn up problems we cannot anticipate. You may also have your customer make the return directly to us. However it is up to you to deal with them as far as reimbursing them for costs involved. We make no commitment to reimburse anyone for shipping charges until we have received and inspected the item.

For established retailers, we will issue credit against your next purchase for shipping to us for any proven defective items returned to us within 30 days of purchase. Established retailers are those who have placed a minimum of 6 dropship orders or one stock order of 6 or more pieces. We will credit for the actual shipping only, to a maximum of $20 USD, but suggest you invest in delivery confirmation or insurance. These options are at your expense. Again, if you have your customer return directly, it is up to you to handle any shipping refunds to your customer. We deal only with you and suggest you not commit to any reimbursement to them prior to us accepting the unit as a DOA item.

Experience has proven that receiving mail in China takes longer than sending it. We have found that 6 weeks for an item to reach us by International Air Mail is the norm. Please understand we do not like this, either, but it is a fact of life in China.

Items that have been damaged by liquids or abuse will not be considered. We will inform whoever sent the item to us that it is not covered by warranty and that we will return if the shipping is paid to us in advance. Otherwise they will be scrapped.

Upon receiving a request for a return, we will furnish a Returned Goods Authorization to be included with the return. In the case of a repair by an authorized repair facility, we will issue a Repair Order to accompany the unit. BE SURE AND INCLUDE THE RETURN ADDRESS when sending off these items.

In Any Case:

No replacement unit will be shipped out until the alleged defective units are received by our China center and inspected by the manufacturer. We have no control over this, but our relationship with our manufacturers should help expedite the process.

It is in your best interests to use Delivery Confirmation when returning alleged defects to us. However we do not credit this to you. It is for your protection and not for the actual shipping of the item.

Allow 8 weeks for total "turn-around" for this process. Mail to China addresses takes about 6 weeks, we have found. In addition, we have no control over how quickly the manufacturer processes your return. We have found this is usually a week, minimum.

We offer no direct refunds. You may use your credit against future purchases only.

Optional "hot-swap". Upon payment from you as normal we will send out a replacement before we receive the alleged defective item. Then, upon receipt and inspection the unit is found to be defective we will issue you full credit for the second shipment. This is designed to keep the time your customer has to do without a unit to a minimum. BUT - we cannot guarantee your customer will actually return the unit, so we urge you to be cautious with this option. We would suggest that you order from us and have them ship to you, so you know you have the alleged defect in your possession.

Without definite proof of mailing and delivery confirmation, we cannot be held responsible for items your customers say they have sent to us.

Non-defective Returns - Items that are returned to us and are proven to be operating properly, or damaged by the customer will be held for 30 days. You will be informed of the fact they were not defective and asked what you would like for us to do with them. We will gladly return to you or your customer, but we must be paid for shipping. If the unit was returned as an alleged DOA unit but operates properly we WILL NOT reimburse you for shipping it to us. It is in your best interests to inspect all goods yourself and make sure they really are not operating before returning them to us.

We cannot stress too much the fact that your customers will "play you" in this regard. We get units with water still dripping from them, consoles in pieces, phones that have been taken apart. Your customers will swear they sent perfectly good, non-working units. Be careful, you are "deep pockets" to your customers.

Lost or Damaged Shipments:

In the case of items damaged in shipment, if possible, you should file a claim with the carrier. Title to the goods transfers to you when the packages are picked up from our China operations center. We will do all we can to help you file a claim, but it is your responsibility.

Each order is packed in bubble wrap and packaged in a padded envelope or taped box. Photos of each order are taken prior to final packing showing the goods, the package and the label.

When the carrier picks up the orders from us they agreed that they are packaged to their satisfaction, so any damages are their responsibility.

Not as Described or Similar Claims

We cannot accept responsibility for manufacturers' changing specifications in their product. Quite frankly, this is a common occurrence with unbranded Chinese goods and while we try and edit our website as we are informed of changing specifications, we are often "the last to know."

We use the list of specifications as given us by our suppliers and have to assume good faith in them. By the same token, we claim that same good faith effort on our part. Should there be a MAJOR deviation from what we publish on our website that causes your customer to complain, we will certainly discuss the situation with you, with the intention of a fair settlement to all concerned. Of particular note in this regard is camera specs, operating systems and other software type changes.

If you feel there is any cause for concern prior to placing an order, please check with us and we will be sure to obtain the most recent specifications available for you and your customer to consider before making a purchase.

This Warranty Procedures page is considered part of, and is linked to our Terms and Conditions that you agree to when first registering to buy from us. At that time you are acknowledging that you have read and agree to these procedures. 

This policy has been revised as of August 1, 2010. We have a copy of the previous version on file, should a situation arise that falls into the earlier time-frame.